Shipping & Returns
Please allow 1-5 business days for your order to be processed.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@romypetra.com with your name and order number, and we will look into it for you.
Shipping rates
Standard shipping for all orders over $100 CAD in Canada & USA is FREE
CANADA
Standard (2-9 business days) $6.99
Express (1-3 business days) $20
USA
Standard (4-10 business days) $10
Standard over 0.5kg (5-15 business days) $20
Express (3-8 business days) $30
INTERNATIONAL
Standard shipping on all international orders over $200 CAD is FREE
Standard (6-20 business days) $18
DISCLAIMER
DISCLAIMER: Due to COVID-19 your package is subject to possible minor delays. These delays are in the hands of the courrier and not Romy Petra. Please contact your courrier if you have any questions about this.
These possible delays may also continue through holidays where online orders/shipping is at a higher volume.
POLICY
Duties and taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ROMY PETRA is not responsible for these charges if they are applied and are your responsibility as the customer.
POLICY
Lost or stolen packages
Please be aware that we cannot be held liable for any lost or stolen shipments. Before placing an order, kindly double check that your address is accurate and that you have chosen a secure location for your package to be delivered. Once the package is in the courriers possesion we no longer have control over it.
POLICY
Incorrect address
We are not liable for incorrect shipping information. Refunds will not be provided if an order is placed with an incorrect address.
Please make sure all your shipping details are correct before placing your order.
If the shipping address provided at checkout is incorrect & the package is returned to the sender, we are not responsible for any fees to re-ship your items.
Upon receiving the correct shipping address & the original package, you will be charged a shipping fee to re-ship the package.
Shipping status
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@romypetra.com with your name and order number, and we will look into it for you.
POLICY
Returns
All items are FINAL SALE. Returns and exhanges are not applicable. Please ensure you double check your items sizing before placing an order to avoid any mishaps. Size Guide.
If your pieces arrive damaged or broken, please reach out to info@romypetra.com and we will be more than happy to provide you with some assistance.
SHIPPING POLICY
Jewelry for everyone.
Externalize your inner sparkle.